Why can’t I receive ticket proceeds as they are sold?

Our event proceeds policy is designed to provide the highest quality experience and trusted platform for all of our Pelago users.  We want to ensure the attendees have the ability to secure tickets at the time of purchase.  We also want to ensure organizers can get paid for their event as quickly as possible.   Our event proceeds policy provides a way we can ensure both objectives while also being able to process your guests’ refund requests in the case where you need to cancel or postpone your event.  If you want more information, please contact our customer support who will be happy to go into more detail.  

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